General Troubleshooting
Step data flows from your third-party app or device to its respective server, and then from there to the Walkingspree mobile app. Always begin by checking whether your steps appear in your third-party app, such as Garmin Connect, Fitbit, Apple Health, or Google Fit. If steps are present there, proceed to check the Walkingspree app after a sync is completed.
If your steps are still not syncing with Walkingspree, ensure your app settings are correct. You may also want to adjust your mobile data or Wi-Fi settings within the app. For Fitbit and Garmin users, the Walkingspree app automatically updates step data every 15 minutes. If you are using Apple Health or Google Fit, the app performs a sync when it is opened. If the data still doesn’t appear fully updated, you can manually refresh it by pulling down on the Walkingspree dashboard screen to force a step update.
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