Apple Watch Setup
Follow steps for Apple Health Setup, then continue to Apple Watch Setup
Apple Health Setup
Step 1 - Open up your Apple Health and set up your Personal Health Profile
Step 2 - Install Walkingspree App from App Store (you will need the most recent version of the app)
Any iPhone 5S or newer model can connect with Apple Health and track steps. Make sure your device is running iOS 10 or later. To check your iOS version, go to Settings > General > About, then look for Version. This will show the current iOS version installed on your device, which updates each time you install a new iOS update or upgrade.
Step 3 - Open the Walkingspree app. In the app, tap the menu at the bottom of the screen, then select "Connect Device."
Step 4 - Select Apple Health and click connect and proceed
Step 5 – Under Apple Health sources, tap "Turn On All", then tap "Allow.
Step 6 – Data is automatically sent to Walkingspree periodically throughout the day. To perform a forced sync, tap on "Sync Steps" at the top right of the dashboard.
NOTE: Data from Apple Watch workout mode or data added manually will not transfer to Walkingspree as this is considered to be non validated data.
Apple Watch Quick Setup
Apple Watch Users: Data from Apple Watch workout mode will not transfer to Walkingspree as this is considered to be non validated data.
If your Apple Watch is showing more steps daily than you are seeing logged, your permissions may be out of order. Take a look at this Apple Support Article: https://support.apple.com/en-us/HT204351 and see if that can solve your problem.
If all that is confirmed and your steps still don't match in Walkingspree and Apple Health or are not transferring, please submit a support ticket at http://support.walkingspree.com/
Apple Health Troubleshooting
When troubleshooting Apple Health, it's important to recognize that there are many variables to consider. If someone is using a third-party app or Activity Tracker to connect to Apple Health and then connect to Walkingspree, the settings are very important to reduce error. It's also important to recognize that Walkingspree has no control over third-party apps or Activity Trackers and they frequently update their apps which can then cause issues in the data flow to Apple Health and subsequently to Walkingspree.
If you don't have steps in the Walkingspree app, continue steps below.
Apple Health Settings :
Step 1 - Open Apple Health App. Ensure that you have steps showing in Apple Health
Step 2 - In the Apple Health app, tap on "Sharing," then go to "Apps" and select Walkingspree. Double-check that "Allow Walkingspree to Write Data" is toggled OFF. Make sure "Allow Walkingspree to Read Data" is toggled ON.
Step 3 - Open Walkingspree App - click on menu – My devices - Apple Health - disconnect, then click reconnect to connect again.
Step 4 - In the Walkingspree app, go to the dashboard and tap "Sync Steps." Wait for it to sync. The first-time sync can take up to 5 minutes, so please ensure you have a stable WiFi or data connection.
If that doesn't work, then try the steps below.
Double-check you don't have other apps connected to Apple Health app, ie. MapMyRun, Runkeeper, Matrix Treadmill or any other GPS based fitness program. These will show up on the timeline in Apple Health if you've done a run and often show a map, etc. These programs use GPS to measure distance and Walkingspree will not capture any steps from activity transferred from a GPS based app to Apple Health.
To check this:
Open Apple Health App
Tap on the profile icon in the top right corner.
Click on "Devices”
If you manually log an activity in Apple Health that will not transfer over to validated steps in Walkingspree.
Check Motion and Fitness Tracking is on the iPhone. Go to phone Settings - Privacy & Security - scroll down to Motion and Fitness Tracking. Ensure that Toggle Fitness Tracking is on.
In Apple health click on Browse -> Activity -> steps -> data sources & Access - confirm Walkingspree is toggled on.
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