Fitbit - Quick Fix #1

Fitbit Quick Fix Guide for Walkingspree

If your steps aren't syncing from Fitbit to Walkingspree, don’t worry! Sometimes the connection between the two accounts can weaken. Follow these simple steps to fix it:

Before You Start:

✅ Turn on Bluetooth: Ensure Bluetooth is enabled on your mobile device so steps can transfer from your Fitbit to your Fitbit account.

Quick Fix Steps (On Desktop):

• Log In to Walkingspree
• • Open a new browser tab and visit Walkingspree.
  • Log in to your account.

• Log In to Fitbit Website
• • Open another browser tab and go to Fitbit Login
  • Enter your Fitbit login details.

• Check for Steps in Fitbit
• • After logging in, make sure your steps appear on the Fitbit website.
  •  No Steps? You might be logged into the wrong Fitbit account. Log out and try again with the correct email and password.

• Manage Fitbit Device in Walkingspree
• • Go back to the Walkingspree website tab.
  • Click the dropdown icon in the top-right corner.
  • Select Devices from the menu.

• If it shows Disconnect under Fitbit, click Disconnect to reset the connection.

• Reconnect Fitbit to Walkingspree
• • After disconnecting, click Connect Fitbit again.
  • Follow prompts and allow all permissions if requested.

Why This Works:

Sometimes, the connection between your Fitbit and Walkingspree may become unstable. By disconnecting and reconnecting, you refresh the link, restoring the sync process.

How Step Data Flows:

1. Fitbit Device → Fitbit App/Website
2. Fitbit Website → Walkingspree Website
3. Walkingspree Website → Walkingspree Mobile App

If these steps don’t solve the issue, feel free to contact our support team at support@walkingspree.com. We’re happy to help you get back on track!