Connecting Apple Health - including Apple Watch

1. Open up your Apple Health and set up your Personal Health Profile

2. Install Walkingspree App from App Store (you will need the most recent version of the app)

Apple Watch Setup
Follow steps for Apple Health Setup, then continue to Apple Watch Setup

Apple Health Troubleshooting 

Apple Health Setup 

Minimum requirements : 

• Any iOS iPhone 5S or later model will connect with Apple Health and track steps.
  
  
• Make sure your device is on IOS 10 or later.
  
  
• To determine what iOS version is running on your iPhone, go to Settings > General > About > IOS Version. Next to Version, it will tell you what iOS version your iPhone is running on. This version will change with each update or upgrade that you install.

• Walkingspree is found in the App store. (www.walkingspree.com/app) 

•  In the app, tap on the menu at the bottom of the screen and then click on "Connect Device."

• Select Apple Health and click connect and proceed,                                                  

• Under Apple Health sources, tap "Turn On All," then tap "Allow."
            
  

• Data is automatically sent to Walkingspree periodically throughout the day. To perform a forced sync, tap on "Sync Steps" at the top right of the dashboard.

NOTE: Data from Apple Watch workout mode or data added manually will not transfer to Walkingspree as this is considered to be non validated data.

Apple Watch Quick Setup

If all that is confirmed and your steps still don't match in Walkingspree and Apple Health or are not transferring, please submit a support ticket at http://support.walkingspree.com/

Apple Health Troubleshooting

When troubleshooting Apple Health, it's important to recognize that there are many variables to consider. If someone is using a third-party app or Activity Tracker to connect to Apple Health and then connect to Walkingspree, the settings are very important to reduce error. It's also important to recognize that Walkingspree has no control over third-party apps or Activity Trackers and they frequently update their apps which can then cause issues in the data flow to Apple Health and subsequently to Walkingspree.

If you don't have steps in the Walkingspree app, continue steps below.

Apple Health Settings :

1. Open Apple Health App. Ensure that you have steps showing in Apple Health

2. In the Apple Health app, tap on "Sharing," then go to "Apps" and select Walkingspree. Double-check that "Allow Walkingspree to Write Data" is toggled OFF. Make sure "Allow Walkingspree to Read Data" is toggled ON.

3. Open Walkingspree App - click on menu – My devices - Apple Health - disconnect, then click reconnect to connect again.

4. In the Walkingspree app, go to the dashboard and tap "Sync Steps." Wait for it to sync. The first-time sync can take up to 5 minutes, so please ensure you have a stable WiFi or data connection.

If that doesn't work, then try the steps below.

1. Double-check you don't have other apps connected to Apple Health app, ie. MapMyRun, Runkeeper, Matrix Treadmill or any other GPS based fitness program. These will show up on the timeline in Apple Health if you've done a run and often show a map, etc. These programs use GPS to measure distance and Walkingspree will not capture any steps from activity transferred from a GPS based app to Apple Health.
   • • To check this:
       1. 1. Open Apple Health App
          2. Tap on the profile icon in the top right corner.
          3. Click on "Devices”
2. If you manually log an activity in Apple Health that will not transfer over to validated steps in Walkingspree.
3. Check Motion and Fitness Tracking is on the iPhone. Go to phone Settings - Privacy & Security - scroll down to Motion and Fitness Tracking. Ensure that Toggle Fitness Tracking is on.
4. In Apple health click on Browse -> Activity -> steps -> data sources & Access - confirm Walkingspree is toggled on.