Lost or Broken Device – What to Do Next

If you’ve lost or broken your device, here’s what you can do:

1. Try to Locate Your Device

If you believe your device is lost, we recommend attempting to locate it using your device’s support tools. You can follow the instructions outlined in the Fitbit article below:
https://support.google.com/fitbit/answer/14236530 

2. Unable to Find It? You Can Purchase a New One

If the device cannot be located, you can purchase a new one through the Walkingspree Online Store. To purchase a replacement:

1. Log in to the Walkingspree mobile app or visit www.walkingspree.com 
2. From the Home page, select "Online Store" to browse available devices.
3. Browse and select the device that suits your needs

*Please note that some members may be eligible for additional company-sponsored subsidies when purchasing a device. If applicable, these discounts will be automatically applied at checkout, offering an even lower price than Walkingspree’s standard $15 off MSRP.*

3. Use your smartphone to track steps in the meantime:

In the meantime, you can use your smartphone to track your steps.
• iOS users can use Apple Health
• Android users can use Google Fit or Samsung Health

Please note that mobile phones may not track steps as accurately as wearable activity trackers. Our data shows that users who track steps with their phones typically log around 2,000 fewer steps per day compared to those using activity trackers. For the most accurate step count and to stay on track with your program goals and challenges, we recommend replacing your device as soon as possible.

If you need assistance setting up your mobile device for step tracking, please contact our support team at support@walkingspree.com.