You could follow the steps given in this link to see if you can locate your device: https://help.fitbit.com/articles/en_US/Help_article/1188.htm?Highlight=lost.
If you are unable to locate your device, then you might have to buy a new device on our eStore.
Steps to purchasing a new device:
1. Log in to the mobile app or to www.walkingspree.com
2. Select "Online Store"
3. Find the device that best fits you!
*be aware, some members have company subsidies when purchasing a device, so you'll see an even lower price than our Walkingspree standard $15 off MSRP*
In the meantime:
You can use your mobile phone to track steps (Android - Google Fit and Samsung Health. iOS - Apple Health). However, our statistics show that mobile phone users on average experience approximately 2,000 fewer steps on average than those wearing Activity Trackers. So we would recommend replacing your device as soon as possible to ensure optimal steps for your program challenges and goals.
If you need any assistance setting up your mobile device as a tracker please reach out to email@example.com