If this issue has happened within 60 days of purchasing the device, Walkingspree will take care of returns, refunds, and exchanges.
We are sorry you are experiencing difficulty with your Fitbit. Unfortunately, Walkingspree cannot replace Fitbits, so we need you to please contact Fitbit at 1-877-623-4997 or via the form below to troubleshoot and see if they can provide you with a replacement Fitbit.
Please provide to them:
1. Full name.
2. Date you received your Fitbit
3. The email associated with their Fitbit account. This is VERY important. Log in and out of Fitbit to ensure you are sending the correct email.
4. State that you are in Walkingspree with your company name.
Fitbit customer service representatives will be happy to troubleshoot and/or replace as needed.
If this does not resolve your issue, please reply to re-open this ticket. I'm sure they'll have you up and walking again in no time.