Troubleshooting Guide: Steps Not Syncing to Walkingspree
If your Fitbit account is connected but no steps are showing in Walkingspree, follow these steps to troubleshoot.
How Data Flows
Data travels from your Fitbit device → Fitbit app/website → Walkingspree website → Walkingspree mobile app.
Start by checking if steps are showing in the Fitbit app/website. If they are, proceed with these troubleshooting tips:
1. Check Fitbit Syncing
Using the Fitbit Mobile App
- Open the Fitbit app.
- Tap the Device icon on the top left corner
- Select your Fitbit device and tap Sync Now.
- Make sure your steps are synced to the Fitbit app from your tracker
2. Steps Not Showing in Walkingspree Mobile App?
If steps are in Fitbit but not in Walkingspree, follow below 2 options
-
Check Walkingspree Website:
Log in to the Walkingspree website and see if your steps appear there. -
Pull to Refresh:
In the Walkingspree mobile app, pull down on the Dashboard screen to refresh and sync your latest steps.
3. Additional Troubleshooting Tips
-
Check Wi-Fi Connection:
- Turn off Wi-Fi and try syncing using mobile data only. This helps if Wi-Fi is causing connection issues.
-
Ensure Bluetooth is On:
- Make sure Bluetooth is enabled on your phone.
4. Understanding Step Differences
-
Manually Logged Activities in Fitbit:
- Fitbit manually logged activities (added via the Fitbit app/website) do not sync to Walkingspree.
5. Steps Missing in Walkingspree Website?
If steps are in Fitbit but not in the Walkingspree website, you might have created two Fitbit accounts by mistake. This can happen if you’ve purchased a replacement Fitbit or installed the Fitbit app after using Fitbit on a desktop.
Fix Duplicate Fitbit Accounts
-
Log in to Fitbit Website:
- Visit the Fitbit website (not the app).
- Ensure steps and connected devices appear under your account.
-
Check Device Connection:
- Click the gear icon and select Settings.
- Check your Last Sync Date—if missing, your device isn’t connected.
- Try logging in with a different email address if needed.
-
Revoke Walkingspree Permissions:
- In the left-hand menu, click Applications.
- Revoke Access for Walkingspree.
-
Log Out of Fitbit:
- Click the gear icon and select Logout. (This step is crucial.)
-
Reconnect Fitbit to Walkingspree:
- Log in to the Walkingspree website
- Click on the profile picture and select Devices from the drop down menu
- Click Fitbit Disconnect, then Connect again.
- Follow prompts and check that the Fitbit email address shown is correct. If it’s yours, click Allow to reconnect.
Need Help?
If you’ve followed these steps and steps still aren’t syncing, please submit a ticket to the Walkingspree Support Desk or email us at support@walkingspree.com. We’re here to assist you!
Comments
0 comments
Article is closed for comments.