Restarting your Fitbit Zip

lf you experience one of the following problems, it may be fixed by restarting your Fitbit Zip​:

  • Your tracker is not syncing
  • Your tracker is not responding to movement
  • Your tracker does not respond even when in a charger
  • Your tracker has a battery charge but is not lighting up
  • Your tracker isn't tracking your steps

To restart your  Fitbit zip

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.
  4. Your Zip will now be reset. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, you should be able to navigate through the screens as you normally would

Restarting your tracker will turn it off and then on. Restarting your tracker does not clear its data.


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    Golda Davis

    I have tried everything but my Fitbit still will not work. What do I need to do now? 

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    Walkingspree Team

    Hi Gloria, you would need to contact Fitbit

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    david schaffner

    Where are the instructions on how to change the battery...Where is the battery door on the inspire?....& where is the Battery tool?


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    maria caston
    it was not helpful. My fitbit is showing a time 12 hours ahead. that is what needs fixing. can you help with that?
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    Pauline Jones

    previous tracker damage, new tracker is not syncing. having difficulty registering.

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    Lorena Campos

    my fitbit will reset itself every 2 hours some days to 0 steps. and when its time to syncronize it will read 0. I have repleced the battery twice. Sometimes its off on the time. I unistall and reinstal on the fit bit and walking spree and it still does it on and off almost every other day it wont work properly.

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