Fitbit - Quick Fix #3

Fitbit Quick Fix: Missing Steps in the Walkingspree Mobile App

If you’re using the Walkingspree mobile app and notice that your recent steps are missing, try these simple troubleshooting steps:

Step 1: Check Fitbit for Steps

• Open the Fitbit mobile app or visit Fitbit.com on your browser.
• Verify your steps: If there are no steps on Fitbit, Walkingspree won’t be able to sync them.

Step 2: Log In on a Desktop

• Use a desktop computer to log in to Walkingspree.

Step 3: Check the Fitness Calendar

• Once logged in, check your Fitness Calendar on the Walkingspree desktop site.
• Sometimes, steps may be showing on the desktop site but not in the mobile app.

Step 4: Force Sync the Walkingspree App

• Open the Walkingspree mobile app.
• Force Sync by tapping the sync bar at the bottom of the app's dashboard.
• Good Internet Connection Tip:
  • Use Wi-Fi or mobile data to sync.
  • If your Wi-Fi is slow, try switching to mobile data to see if that works.

Still Not Working?

If these steps didn’t fix the issue, don’t worry! You might be facing a more complex problem. Reach out to us at support@walkingspree.com—we’re here to help!