Fitbit - Quick Fix #2

Fitbit Quick Fix Guide : Syncing Steps with Walkingspree

If your steps aren't syncing from Fitbit to Walkingspree, try these quick troubleshooting tips!

Step 1: Verify Steps in Fitbit App

• Open the Fitbit app on your mobile phone.
• Check Your Steps: Make sure Fitbit is tracking your steps correctly.

Important: Walkingspree cannot get your steps unless Fitbit tracks them first!

Step 2: Force Sync Your Fitbit Account

How to Sync on Mobile:

• In the Fitbit app, go to the main dashboard.
• Pull down on the screen to refresh and force a sync.

How to Sync on Desktop:

• Visit the Fitbit website using your computer.
• Refresh the page in your browser to sync your steps.

Step 3: Force Sync Walkingspree App

How to Sync on Mobile:

• Open the Walkingspree app.
• On the Dashboard, tap the sync bar at the bottom to refresh your steps.

How to Sync on Desktop:

• Log in to the Walkingspree website.
• Refresh the page in your browser.

Helpful Tip:

Syncing may take up to 5 minutes on a stable internet connection.

If this doesn't solve your issue, try Quick Fix #3 for more troubleshooting tips. And remember, we’re always here to help—reach out to support@walkingspree.com if needed!