Did you know that Walkingspree provides a discount off MSRP on all Fitbit devices? Your employer may also provide an additional subsidy to purchase a Fitbit or another device on our eStore. You may try to locate your lost Fitbit by following the steps in this article: https://help.fitbit.com/articles/en_US/Help_article/1188.htm?Highlight=lost
In the meantime, you can use your mobile phone to track steps (Android - Google Fit, iOS - Apple Health). However, our statistics show that mobile phone users on average experience approximately 2,000 on average fewer steps than those wearing Activity Trackers. So we would recommend replacing your device as soon as possible to ensure optimal steps for your program challenges and goals.
When you replace your Fitbit, please DO NOT create a new Fitbit account but log in to your existing Fitbit account and register your new device. You could also follow the steps given in the article while registering the new device to your existing account: https://support.walkingspree.com/hc/en-us/articles/231181167-Replacing-your-Fitbit-Device
If you have any questions please reach out to firstname.lastname@example.org
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