Replacing Fitbits

The best way to cancel a Fitbit order is to immediately contact Fitbit after your order has been placed. There is approximately 30 minutes after ordering that you can change your size/color/cancel your order.

 Please provide to them:

1. Full name.
2. Date you received your Fitbit
3. The email associated with their Fitbit account. This is VERY important. Log in and out of Fitbit to ensure you are sending the correct email.
4. State that you are in Walkingspree with your company name.

If the order has already been shipped, then you will need to have it replaced through Walkingspree. Once your order is received, if you need to replace it, please create a Walkingspree ticket in the support desk. It is important that the box has been unopened.


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