This is referencing the Omron HJ720ITC.
How to check if your software is running or how to "reset' the software.
NOTE: This is only for those who already have the Data Uploader software installed on their computer. For those who do not have the software icon saved to their desktop, you can also find it under your Start Menu - > All Programs - > Walkingspree Data Uploader
For help with your specific problem, please create a ticket so we can troubleshoot with you.